FREQUENT QUESTIONS

Place your order in ZeroNONO.com and different, begins to feel the fashion...
 
In ZeroNONO.com your purchase is easy and safe, just select the product you want, add it to your cart and once sign into the shopping cart enter the data for the shipment of your order.

Here are the steps in the buying process:

1. Enter ZeroNONO.com and choose the products they want to buy.
2. Add products to your cart. Remember that shipping is always FREE!.
3. Click Confirm in the upper right to view your order.
4. If you are a registered user, enter your details in ¨¿Already registered?¨.
5. If you're new, fill in the registration form for new customer.
6. Make sure the shipping address is correct or modify it if you want to receive your order in another direction and click Save. Remember that the delivery address you put it, you can receive your order at your home, work or send it directly to the person you want to surprise.
7. Accept the general terms and conditions by clicking on it. If you want you can leave a message with everything you want to say to us as shipping instructions etc.
8. Confirm your order by clicking on confirming the order.
9. ZeroNONO.com receive, automatically, the information of your order and immediately begin to prepare for shipping.
  
» How I can find products ZeroNONO.com?
» Which means that every stone is unique?
» Can I ask for a different size bracelet that are on the Web?
» How the order has reached ZeroNONO.com?
» What payment methods can I use?
» What kind of credit card can I use?
» I forgot my password ZeroNONO.com, What do I do?
» Are Always FREE postage in ZeroNONO.com?
» What are the deadlines in ZeroNONO.com?
» How should I enter my delivery address?
» Can I return a product?


How I can find products ZeroNONO.com?
On the home page of our Web site you can find the products divided by type and collections, so just click on the category or collection you want to check and go immediately to it. When you find the product that interests you, click on its name or title to view its information page. On this page you will find detailed product information and images thereof. If this is the product you want to buy add it to your cart.


Which means that every stone is unique?
As noted in our products, each stone is unique with its own little nuances, so no two bracelets are exactly alike.

This simply means that when making a bracelet, yet always using the same type of stone, each of these natural stones have their own little nuances, most of the time priceless, but that will only.


Can I ask for a different size bracelet that are on the Web?
Of course if, as indicated in the guide link Size is no problem with the make a little bigger or smaller bracelet as you need.

You only have to indicate this by leaving a comment at the time of confirming your request in paragraph 2 - Accept Conditions.

Remember that the easiest way to increase or decrease the size of a bracelet is adding or removing stones and these usually measure 8 mm, so try as close as possible to the extent you specify.


How does the order has reached ZeroNONO.com?
Once you confirm your order, ZeroNONO.com receives, automatically, the information of your order and immediately begin to prepare for shipping.

Also we will send a confirmation email with your order. At all times, entering user search on our website you can track your order.


What payment methods can I use?
In ZeroNONO.com we provide you the action of the payment, so we offer you the safest available on the Internet to make the payment.

Through PayPal you can pay with your credit card, debit card or PayPal account.

Payment with card or PayPal (via the secure PayPal gateway) ZeroNONO.com guarantees that every transaction you make is 100% secure. All transactions involving the transfer of banking data is performed using a technology based on SSL (Secure Socket Layer) secure environment. All information that you transmit is encrypted through the network and only the receive PayPal.

At the end of the buying process and confirm your order, you connect via secure connection directly to PayPal, where you bring them the payment details of your order and will confirm. PayPal then indicates whether the operation is under our system and automatically start processing your order.

ZeroNONO.com not record this information in its database and that has no access to it.


What types of credit card can I use?
In ZeroNONO.com card payment is made through the secure payment gateway PayPal admitting any type of bank card such as VISA, VISA Electron, MasterCard, American Express, etc.

We assure that the data of your credit card are protected at all times and we will never have access to them as they are introduced via secure connection directly to PayPal.


I forgot my password ZeroNONO.com, What do I do?
ZeroNONO.com to reset your password, click on the link ¨¿Forgot your password? ¨ you will find when you click Login. You only have to enter your email address and follow the instructions on the screen.


They are always FREE freight in ZeroNONO.com?
If ever, the shipping is always FREE to all destinations worldwide.

Zero NONO not want waste your money on shipment, so we made an effort to reach global agreements with major transport companies and shipping is always FREE to any destination worldwide.


What are the deadlines in ZeroNONO.com?
Once we receive your order, this is made immediately within that never exceed 24 hours. When the order is made, it will be sent to the destination you have indicated to us, with the delivery of:

Shipments to Spain: 2 to 3 days (working)
Shipments to the rest of Europe: 4 to 5 days (working)
Shipments to the rest of the world: from 7-8 days (working)


How should I enter my delivery address?
Tell us where you want to deliver your order. Remember to add both the street name and the house number and floor number, floor, unit or corresponding room. Also, do not forget to enter the zip code in the box reserved for it.

We recommend that you enter a valid phone number in the box provided, so we can contact you if there are any problems during the delivery of your order.


Can I return a product?
No problems, ZeroNONO.com understand that you can give three types of returns:
• That the product has come defective or is not what you asked, in this case must let us know by sending an email to devolucion@zeronono.com and proceed to change immediately and at no cost.
• You want to cancel the order, in this case, if the order has not come yet'll cancel the order and we will refund the full amount of your order at no cost. In the event that your order has been shipped, we will have to wait until it arrives at our facilities to proceed with the refund of your order minus the dispatch costs.
• You want to change the product for another item, in this case, if the order has not yet risen to the requested change we will proceed considering the possible price difference between the canceled product and the new product ordered. In the event that your order has been shipped, we will have to wait until it arrives at our facilities to proceed with the change taking into account possible price difference between the canceled product and the new product ordered and shipping corresponding.